Dispute Resolution
D. Applicable Law & Jurisdiction
Contracts through the website https://diethnes.eu/, as well as by telephone, are governed by European and Greek Law, in particular by legislation governing matters relating to e-commerce, distance selling and consumer protection. Likewise, the site has been created and is controlled by DIETHNES SA in Ioannina and is governed by Greek Legislation.
Any dispute that arises and which arises from the contractual relationship between them DIETHNES SA and the Customer, competent for its resolution are the competent Courts of Ioannina.
E. Out-of-court dispute resolution
For out-of-court settlement of the dispute, you can contact the competent bodies for out-of-court settlement of consumer disputes, e.g. at the General Consumer Secretariat of the Ministry of Development and Competitiveness (www.efpolis.gr), to the Consumer Ombudsman (www.synigoroskatanaloti.gr), in the Committees for the Amicable Settlement of consumer disputes (article 11 of Law 2251/1994) based in the local Municipalities of Greece.
F. Electronic Consumer Dispute Resolution
You also have the option of resorting to electronic alternative dispute resolution in accordance with Regulation (EU) 524/2013 and in particular you can complete the European Electronic Dispute Resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL.